If your Google Merchant account has been suspended, then we can help. The first thing we want to make clear here is that you are not the first merchant to experience a Google Merchant suspension, and its not personal. Also keep in mind that Google is not a great communicator to begin with. And if your account has been suspended, they tend to send vague messages about the cause of the suspension, at a time when you need the exact reason for the suspension. Google suspension explanations can be a bit of a red herring, as they tend to lump one single issue into a bucket with many different issues and don’t always give the merchant the needed details to resolve the suspension.

This is where our Google account managers become especially helpful, as they have years of experience in reviewing Google Merchant accounts and locating potential issues. Often, they do not need Google to explain the problem in detail because they usually know how to find and resolve it on their own.

If you have received a Google Merchant account suspension, your ads will stop running. That means no more revenue from Google until the issue is resolved. Keep in mind that every Google Merchant account suspension has its own unique set of circumstances and requires a unique response. We have worked with many merchants experiencing suspension and have ultimately been able to get every account reinstated and back online. While we cannot make any promises as to how long it might take to get your account reinstated, or what steps will need to be taken, what can promise is that we won’t stop until your account is reinstated.

Whatever you do, never aggressively push back on Google support. They are here to help you and while it may not seem like it at the time, it is true. The best thing you can do if your account is suspended is to call us right away, we will dive into the problem and put our years of experience to work in getting your Google Merchant account reinstated.